Privacy Policy

At Thread Run, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: Name, email address, phone number, and delivery address.
Payment Information: Credit card or other payment information for processing transactions.
Usage Information: Data about your interaction with our website, such as IP address, browser type, pages visited, and time spent on our site.
Marketing Preferences: Information you provide regarding your marketing preferences, such as your consent to receive newsletters or promotions.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Orders: We use your contact and payment information to fulfill and deliver orders and to communicate with you about your purchases.
To Improve Our Services: Usage data helps us understand how our website is used, allowing us to enhance our site and improve user experience.
Marketing and Promotions: With your consent, we may send you promotional emails or newsletters. You can opt out at any time by clicking the unsubscribe link in the emails.
Customer Support: We use your information to respond to your inquiries and provide assistance as needed.

3. Sharing of Your Information

We may share your personal information with:

Third-Party Service Providers: For example, we may share your information with Australia Post for shipping, and payment processors for handling transactions.
Legal Compliance: We may disclose your information if required by law or to protect our rights and those of our users.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, understand site usage, and provide personalized content. You can manage cookie settings through your browser.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request to correct or update any inaccurate information.
Deletion: You may request the deletion of your personal information, subject to certain exceptions.
Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

To exercise any of these rights, please contact us at info@threadrun.com.au.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be indicated at the top. Your continued use of our website following any changes indicates your acceptance of the new terms.